Reflection of 12/27

Reflection of 12/27


  This week we talk about customer service. Any work needed to after-sales service, especially the sale of products that easily broken. Service quality and attitude related to the customers are willing to come over the floor level of consumption. Your degree of response to customer's patience, tone, attitude, all may affect the customer’s mood. It is very important to understand the customers loved. And absolutely do not touch the taboo of customers.


   When you service people from different countries, it is important to understand the local culture. In the classroom, teachers play a movie about that difference between Chinese and Westerners. I am most impressed with the picture of “on time”. The above shows that the Chinese people can not always arrive punctually at the appointed time. Language differences can also cause difficulties in service. The same statement or sign language interpretation will be different for different countries. Therefore, misunderstandings and friction will be generate.


   Good service quality need to fully understand customer needs, so as not to have the opposite effect.

Reflection of 11/29

Reflection of 11/29
   This week we held a fun event, interview. And this interesting thing is that one of our final grade. The interviewer is our own students, not teachers. This design gives us not have too much pressure. Whether you're the interviewer or interviewee, it is a great experience for us.


   First of all you have to tidy appearance, and bring your resume. Familiar with your professional knowledge is necessary, and tell you what the interests of the company. And have confidence in ourselves, but not exaggerated. Honesty is the most basic principle of life. And learn to ad hoc response to deal with any emergency situation.


   I am the last to be interviewed, so I have enough time to prepare for this exercise. I can refer to the front of the interviewee how to deal with the problem.


   The interview simulation will give great help for the interview in the future.

Last week we have reported about the career. My group members had done their best to perpare for it. Fortunately, our report was not so bad. And our topic is a little different from others. However we still need to improve some report skills.For example the eyes contact is a way to know whether the audience attend to the speech. I think the group who said about chocolate did a good job to interact with us , so if I have another chance to report I will try the way to improve my report.


by謝昀恆