Reflection of 12/27
This week we talk about customer service. Any work needed to after-sales service, especially the sale of products that easily broken. Service quality and attitude related to the customers are willing to come over the floor level of consumption. Your degree of response to customer's patience, tone, attitude, all may affect the customer’s mood. It is very important to understand the customers loved. And absolutely do not touch the taboo of customers.
When you service people from different countries, it is important to understand the local culture. In the classroom, teachers play a movie about that difference between Chinese and Westerners. I am most impressed with the picture of “on time”. The above shows that the Chinese people can not always arrive punctually at the appointed time. Language differences can also cause difficulties in service. The same statement or sign language interpretation will be different for different countries. Therefore, misunderstandings and friction will be generate.
Good service quality need to fully understand customer needs, so as not to have the opposite effect.
2011年1月9日 星期日
Reflection of 11/29
Reflection of 11/29
This week we held a fun event, interview. And this interesting thing is that one of our final grade. The interviewer is our own students, not teachers. This design gives us not have too much pressure. Whether you're the interviewer or interviewee, it is a great experience for us.
First of all you have to tidy appearance, and bring your resume. Familiar with your professional knowledge is necessary, and tell you what the interests of the company. And have confidence in ourselves, but not exaggerated. Honesty is the most basic principle of life. And learn to ad hoc response to deal with any emergency situation.
I am the last to be interviewed, so I have enough time to prepare for this exercise. I can refer to the front of the interviewee how to deal with the problem.
The interview simulation will give great help for the interview in the future.
This week we held a fun event, interview. And this interesting thing is that one of our final grade. The interviewer is our own students, not teachers. This design gives us not have too much pressure. Whether you're the interviewer or interviewee, it is a great experience for us.
First of all you have to tidy appearance, and bring your resume. Familiar with your professional knowledge is necessary, and tell you what the interests of the company. And have confidence in ourselves, but not exaggerated. Honesty is the most basic principle of life. And learn to ad hoc response to deal with any emergency situation.
I am the last to be interviewed, so I have enough time to prepare for this exercise. I can refer to the front of the interviewee how to deal with the problem.
The interview simulation will give great help for the interview in the future.
Last week we have reported about the career. My group members had done their best to perpare for it. Fortunately, our report was not so bad. And our topic is a little different from others. However we still need to improve some report skills.For example the eyes contact is a way to know whether the audience attend to the speech. I think the group who said about chocolate did a good job to interact with us , so if I have another chance to report I will try the way to improve my report.
by謝昀恆
by謝昀恆
2010年12月11日 星期六
Reflection of 12/6
Reflection of 12/6
This week we discussed the issue about "relationship".In the beginning,teacher asked us three questions:
1.Have you ever had a poor relation with anyboby around you? What was the reason?
2.How do you maintain a good relation with others?
3.What benefits will you get from maintaining good relationships with others?
In first question,I had a poor relation with one classmate in senior high shool.
I had already forgot what happen at that time,but I confirmed that I didn't talk with him about two months.After some matters,we eventually brought about a reconciliation and became best friend.In second question,I think communication,respect,present are necessary.You need to be concerned with your friends and family.So those methods make me maintain good relationship with others.Finally,I have many anwsers to the last question,such as give you a hand when you have difficulty,give you a job or high salary and so on.All in all,maintaining a good relationship will benefit for you.
This week we discussed the issue about "relationship".In the beginning,teacher asked us three questions:
1.Have you ever had a poor relation with anyboby around you? What was the reason?
2.How do you maintain a good relation with others?
3.What benefits will you get from maintaining good relationships with others?
In first question,I had a poor relation with one classmate in senior high shool.
I had already forgot what happen at that time,but I confirmed that I didn't talk with him about two months.After some matters,we eventually brought about a reconciliation and became best friend.In second question,I think communication,respect,present are necessary.You need to be concerned with your friends and family.So those methods make me maintain good relationship with others.Finally,I have many anwsers to the last question,such as give you a hand when you have difficulty,give you a job or high salary and so on.All in all,maintaining a good relationship will benefit for you.
2010年12月5日 星期日
Reflection
Reflection on 11/15
This week we discussed about how we can arrange a meeting or change the meeting to other time. It is important because we have to ensure that not only the people you are closed to knew the news but also the people who are not that closed to you. During the class, teacher have taught us to use several ways like proper language or proper way to change a date or time for a meeting. It is so useful that I can even use this skill to other kinds of similar situations. I remember that there was a time when I was little, I had a serious bussiness to attend so I could not tutor my student. Since I did not know how to say it at first time, I just let it passed by. And later on, I made up an excuess about why I did not go. I truely felt bad, but I could not do anything better at that time. However, now I know! It is about the method you speak and the courage to open your mouth.
This week we discussed about how we can arrange a meeting or change the meeting to other time. It is important because we have to ensure that not only the people you are closed to knew the news but also the people who are not that closed to you. During the class, teacher have taught us to use several ways like proper language or proper way to change a date or time for a meeting. It is so useful that I can even use this skill to other kinds of similar situations. I remember that there was a time when I was little, I had a serious bussiness to attend so I could not tutor my student. Since I did not know how to say it at first time, I just let it passed by. And later on, I made up an excuess about why I did not go. I truely felt bad, but I could not do anything better at that time. However, now I know! It is about the method you speak and the courage to open your mouth.
2010年11月14日 星期日
Reflection of 11/8
Reflection of 11/8
This week we discuss the issue about "meeting". At first I think that meeting is just for a lot of people gather together to chat , and it is not really effective to solve a problem. I had an experience for having a meeting. It is for our college classmates to have a travel to Taichung on our winter vacation. Of course all of us want to make our own journey be special and interesting. However we spend many time discussing the purpose without any result. We found it waste time on the goal. Finally ,we have a good way to arrange the trip. We asked the classmates who lived in Taichung to make a "menu" for us as a reference. And it became an unforgetable trip for us.
I think that a good preparation will make a good meeting . And everyone who involve in the event must let themselves know what they are doing for.
This week we discuss the issue about "meeting". At first I think that meeting is just for a lot of people gather together to chat , and it is not really effective to solve a problem. I had an experience for having a meeting. It is for our college classmates to have a travel to Taichung on our winter vacation. Of course all of us want to make our own journey be special and interesting. However we spend many time discussing the purpose without any result. We found it waste time on the goal. Finally ,we have a good way to arrange the trip. We asked the classmates who lived in Taichung to make a "menu" for us as a reference. And it became an unforgetable trip for us.
I think that a good preparation will make a good meeting . And everyone who involve in the event must let themselves know what they are doing for.
Reflection
Reflection of 11/1
Last week we learned something about your first day at work. During the class, teacher showed a short film about a girl's first day at work. After we watched this film, we might understand what we should be careful of on your first day at work. Like your look, dressing, talking or deeds, you can't dress too informal if you work in a famous company. And, your talking and deeds represent your company. If you say something rude or do something bad in some occasions, people may think that the company is unreliable bacause some employees of the company aren't good. Besides making a good impression on people, how to get along with your colleagues and boss is also important. If you get along well with your colleagues, you may get some help when facing difficulties. And, if you make a good image on your boss, the possibility of paying rise is also higher. To sum up, working isn't just for earning money, it also makes us learn how to adapt ourselves to the society.
Last week we learned something about your first day at work. During the class, teacher showed a short film about a girl's first day at work. After we watched this film, we might understand what we should be careful of on your first day at work. Like your look, dressing, talking or deeds, you can't dress too informal if you work in a famous company. And, your talking and deeds represent your company. If you say something rude or do something bad in some occasions, people may think that the company is unreliable bacause some employees of the company aren't good. Besides making a good impression on people, how to get along with your colleagues and boss is also important. If you get along well with your colleagues, you may get some help when facing difficulties. And, if you make a good image on your boss, the possibility of paying rise is also higher. To sum up, working isn't just for earning money, it also makes us learn how to adapt ourselves to the society.
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