Reflection of 12/27

Reflection of 12/27


  This week we talk about customer service. Any work needed to after-sales service, especially the sale of products that easily broken. Service quality and attitude related to the customers are willing to come over the floor level of consumption. Your degree of response to customer's patience, tone, attitude, all may affect the customer’s mood. It is very important to understand the customers loved. And absolutely do not touch the taboo of customers.


   When you service people from different countries, it is important to understand the local culture. In the classroom, teachers play a movie about that difference between Chinese and Westerners. I am most impressed with the picture of “on time”. The above shows that the Chinese people can not always arrive punctually at the appointed time. Language differences can also cause difficulties in service. The same statement or sign language interpretation will be different for different countries. Therefore, misunderstandings and friction will be generate.


   Good service quality need to fully understand customer needs, so as not to have the opposite effect.